7999db Privacy Policy
Your personal information is very important to us. Learn everything about how 7999db collects, uses, and keeps your data secure.
1 Introduction
7999db ("we", "us", or "platform") is a trusted online gaming platform in Bangladesh. When you register, play, or use our services on 7999db, you provide certain personal information. This Privacy Policy ("Policy") tells you what information we collect, why we collect it, how we use it, and what steps we take to keep your information secure.
By using our platform, you agree to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services and contact us.
This policy applies only to the 7999db website and related services. We are not responsible for any third-party websites or applications.
2 What Information We Collect
We collect various types of information that you provide directly or that is generated automatically when you use our services.
2.1 Information You Provide Directly
- Identity Information: Name, date of birth, national identity card number, or passport details.
- Contact Information: Email address and mobile number.
- Account Information: Username and security password.
- Financial Information: Transaction details related to bKash, Nagad, Rocket, or bank accounts.
- Verification Documents: Copies of national identity card or other government-issued ID (as part of the KYC process).
2.2 Automatically Collected Information
- Device Information: IP address, browser type and version, operating system.
- Usage Data: Which pages you visited, how long you stayed, which games you played.
- Cookies and Tracking: Session cookies and cookies necessary for improving functionality.
- Transaction History: Deposit and withdrawal history, betting details.
3 How We Use Your Information
7999db uses your information only for specific and legitimate purposes. We never use your information unnecessarily or sell it to third parties.
Account Management
Creating, verifying, and keeping your account secure. Confirming login and identity.
Financial Transactions
Processing deposits and withdrawals. Ensuring secure payments via bKash, Nagad, Rocket, or bank transfer.
Fraud Prevention
Detecting suspicious activity and keeping accounts secure. Complying with AML and KYC policies.
Customer Support
Helping you resolve issues. Providing 24/7 live chat and email support.
We may also use your information for the following purposes: improving platform functionality, complying with responsible gaming policies, and informing you about relevant promotional offers (if you consent).
4 Data Storage and Security
We use industry-standard security technology to keep your personal information safe. All data exchanged between you and our servers is encrypted using SSL (Secure Socket Layer) encryption.
Our data protection measures include:
- Securing all data transfers with SSL/TLS encryption.
- Storing sensitive data in encrypted form.
- Conducting regular security audits and vulnerability testing.
- Granting data access only to authorized staff.
- Two-Factor Authentication support.
- Regular backups and a disaster recovery plan.
Please note that complete security cannot be guaranteed for data transferred over the internet. You are also responsible for keeping your password confidential and ensuring your account's security.
5 Sharing Information with Third Parties
7999db never sells your personal information. However, in certain circumstances we may share your information with selected third parties:
- Payment Providers: Financial information necessary for processing bKash, Nagad, Rocket, and bank transfers. These payment gateways follow their own privacy policies.
- Identity Verification Services: Necessary information is shared with third-party verification services to complete the KYC (Know Your Customer) process.
- Game Providers: Session information necessary for playing games on platforms from Pragmatic Play, PG Soft, JILI, Spribe, and other game providers.
- Legal Requirements: Relevant information provided in response to court orders or lawful demands from authorities.
- Fraud Prevention: Information shared with relevant authorities to prevent suspicious or illegal activity.
Whenever we share information with any third party, we ensure they comply with appropriate data protection standards and that the information is used only for the specified purpose.
6 Cookie Policy
7999db uses various types of cookies that help improve your experience.
6.1 Essential Cookies
These cookies are essential for the core functionality of the platform. They are used to maintain login sessions, security verification, and payment processing. These cookies cannot be disabled.
6.2 Functionality Cookies
These cookies are used to remember your preferences and improve site functionality, such as your language preference and analysis of how you use the site.
6.3 Analytical Cookies
We collect anonymous usage data to improve our services. This information does not personally identify you and is used only for overall improvement.
You can control cookies by changing your browser settings. However, disabling cookies may cause some features of the site to not work properly.
7 Your Rights
As a user of 7999db, you have the following rights over your own information:
- Access: The right to know what information we hold about you.
- Right to Correction: The right to request correction of inaccurate or incomplete information.
- Right to Deletion: The right to request deletion of your information in certain circumstances, except where legal obligations apply.
- Objection to Processing: The right to object to the processing of your information for specific purposes.
- Data Portability: The right to receive your information in a structured format.
- Withdrawal of Consent: The right to withdraw consent given for promotional communications at any time.
To exercise these rights or to request any correction to your information, please contact us directly.
8 Data Retention Period
We store your personal information only for as long as necessary. Generally:
- Active Accounts: For the entire duration your account remains active.
- Financial Transaction Records: A minimum of 5 years as required by legal obligations.
- KYC and Identity Documents: Even after account closure, as required by regulatory bodies.
- Customer Support Records: A maximum of 2 years after the issue has been resolved.
After account closure or after the data retention period ends, we securely delete or anonymize your personal information as quickly as possible within our legal obligations.
9 Protection of Minors
7999db is for individuals aged 21 and above only. We do not knowingly collect or process personal information from any minor.
We follow an age verification process at the time of registration. If we become aware that a minor is using our platform, we will immediately close their account and delete the collected information.
If you believe a minor has registered on our platform, please contact us.
10 Policy Changes
We may update this privacy policy from time to time. If any significant changes occur, we will notify you in the following ways:
- A notice will be sent to your registered email address.
- A notification will be shown when you log in to the platform.
- The "Last Updated" date at the top of this page will change.
Continued use of the platform after changes will be taken to mean that you have accepted the new policy. We therefore recommend that you review this page regularly.
11 Contact Us
If you have any questions or concerns about this privacy policy, or for any request related to your information, please contact us. Our data protection team will review all your requests and respond in a timely manner.